Wax2theMax

When you book online or via phone with Wax2theMax, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valeting.
  • Wax2theMax will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
  • Assure that your vehicle is being serviced in a safe area and parked legally.  If you feel otherwise please advise us of any concerns you may have.
  • All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
  • We cannot guarantee any firm times when accepting your booking.
  • Our valeting times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type
  • We reserve the right to use any one of our experienced staff to undertake your valeting.
  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
  • All vehicles are cleaned at the customers own risk
  • Wax2theMax reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
  • Wax2theMax reserves the right to refuse or deny customer demands above and beyond the booked detailing
  • Wax2theMax will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

  • Wax2theMax reserve the right to charge according to our standard pricing table for any work that is not within the boundaries of the booking
  • Our prices are based on valet type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
  • Wax2theMax reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
  • Wax2theMax reserves the right to amend any price during the detailing should it differ from the original estimate

Communications

  • Wax2theMax will send you SMS text messages to confirm your service request, and may conduct a customer satisfaction survey after the job is completed.
  • Wax2theMax may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
  • All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

  • We may ask you where you heard about Wax2theMax in order to gauge our marketing strategies
  • We may conduct customer satisfaction surveys
  • We reserve the right to charge the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

  • We require 24 hours notice to cancel any booking/detailing service.
  • Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
  • Same day appointments that are cancelled will incur a charge of 25% of the service cost.
  • Wax2theMax reserve the right to take full payment if a booking is cancelled on the day without prior agreement.
  • Wax2theMax reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
  • Wax2theMax reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

 

  • If there is probable and clear cause that the service professional did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
  • Any claims must be filed within 48 hours of the completion of the service by phone or email (contact@wax2themax.co.uk). Pictures of the area must be emailed to contact@wax2themax.co.uk within 24 hours of the claim being made.